A Tour of the World’s First Robot-Staffed Hotel Examples of the Use of Robots within the Hospitality Industryīelow, you will find a list of eight current uses of robots within the hospitality industry. Meanwhile, a robot used during the check-in process can speed up the entire process, reducing congestion. The use of robots can lead to improvements in terms of speed, cost-effectiveness and even accuracy.įor example, chatbots allow a hotel or travel company to provide 24/7 support through online chat or instant messaging services, even when staff would be unavailable, delivering extremely swift response times. Part of the reason why robots have emerged as a popular technology trend within the hospitality industry is because ideas of automation and self-service are playing an increasingly vital role in the customer experience. Therefore, references to artificially intelligent robots will usually be describing robots that have been designed to be able to achieve some of these ‘intelligent’ tasks or functions. Although there is no precise definition of what constitutes artificial intelligence, problem solving, reasoning, understanding human speech and autonomous navigation are typically viewed as examples of AI. Nevertheless, this is another complex area, where a clearer understanding is necessary.Įssentially, artificial intelligence refers to the performance of seemingly intelligent tasks, which mimic human cognitive functions. The use of artificial intelligence within the field of robotics is one of the most exciting and promising applications for individuals and businesses operating within hospitality management. With that being said, most robots are programmed to perform specific tasks with great precision, with an example being the industrial robots seen in factories or production lines. Modern robots can be either autonomous or semi-autonomous and may make use of artificial intelligence (AI) and speech recognition technology. Some robots are designed to resemble humans and these are called androids, but many robots do not take such a form. In simple terms, a robot is a machine, which has been built to carry out complex actions or tasks automatically. When discussing robots and their uses, it is important to first establish what they actually are. Advantages and Disadvantages of Robots vs.Examples of the Use of Robots within the Hospitality Industry.In this article, you will find more information about the uses of robots within hospitality, complete with eight specific examples from around the world. The use of robots within the hospitality industry is becoming more commonplace, with uses ranging from artificially intelligent chatbots, designed to assist with the customer service process, through to robot assistants, deployed to improve guests’ experience in a hotel.